Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: 9/11/2025
Introduction
Haul Away Pro (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our junk removal services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (address, phone number, email)
- Service location and property details
- Payment information (processed securely through third-party providers)
- Communication preferences
- Service history and feedback
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website or source
- Device information and operating system
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Provide and improve our junk removal services
- Schedule appointments and communicate about services
- Process payments and maintain billing records
- Send service updates, confirmations, and important notices
- Respond to customer inquiries and provide support
- Improve our website and user experience
- Comply with legal obligations
- Send marketing communications (with your consent)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in our operations (payment processing, scheduling software, etc.)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, sale, or transfer of assets
- Consent: With your explicit permission for specific purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data transmission (SSL encryption)
- Access controls and employee training
- Regular security assessments
- Secure data storage practices
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Request information about how we use your data
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Haul Away Pro
Phone: (513) 876-2858
Email: info@haulawaypro.com
Address: Greater Cincinnati Area, Ohio